The more subscribers Outside has with a given profile, the more Outside Mag can charge for advertising from the companies that place ads in the magazine. Either NB gets a discounted advertising rate with Outside (and affiliated publications), or may get some form of direct "finders fee" for signing up subscribers. One possible way for this promotion to work is that Outside Mag is compensating NB in some way for the subscriptions being maintained/grown through the purchase program. Based on the way advertising works, the larger the subscriber base and the more targeted the reader, the more ad space costs. The drive to the bottom forces retailers to become ever more creative in finding ways to run a profitable business. Most likely this is a joint program that benefits both companies in some way.
#Bike bashbar for free#
Nothing comes for free - heavily discounted prcing requires creative marketing, espeically in the highly competitive, low-margin online game.
So I reported Bike Nashbar to the Better Business Bureau and the Federal Trade Commission. I have given them more than enough time to delete my account. So this morning I decided enough is enough. And I have given BN till September 16 to delete my account or they get reported and this story goes viral. So as it stands now I have called my credit card company to report my card lost so BN can’t charge me for a auto renewal to Outside Magazine (I get a new number that is not in the BN system), waiting on a CSR from Outside Magazine to contact me. The customer service at BN is very very bad so I sure hope others heed the warning here. My advice make sure they have, chances are they haven’t because they seem too inept. But things like wheels and tires (and handlebar and seatpost) are easy to swap if you want your bike to shed weight. In places where Nashbar favored durability or low cost, you gain some weight. If others have asked BN to delete their account. Nashbar did a great job choosing reliable parts and keeping the overall price down.
I just hope Outside Magazine isn’t as hard to deal with. It would be nice if there was a opt out when you sign up for an account, but there is none.Īs far as I’m concerned I’m done with them. They seem very incompetent to me.Ĭustomer Service Dept. If they can’t figure it out the first time you ask then there is something very very wrong. I think that I would like to give a person or company a little leeway sometimes, but this time, three strikes and your out. I also emailed BN again this time threatening to report them to the BBB and FTC. I email a CSR from Outside Magazine, this time telling them that BN had no authorization from me to send me the magazine and I also ask to have my auto renewal changed. Back to Outside Magazine’s website to cancel my subscription again and now I find even thou the magazine is in my name I am not authorized to change my auto renewal settings. After waiting a few weeks I receive another copy of Outside Magazine in the mail. And I get same script from BN, we will will pass it on to the right person. I then go to the Outside Magazine website to cancel my subscription and stop auto renewal.Ī week goes past and I’m still able to log in to my account at BN, so this time I email them. So I kindly ask the CSR to cancel my account at BN and she says she will forward it to the right person. Well I went ballistic, what gives them the right to do these kinds of things without my authorization. So I call BN and talk to their customer service rep. For the life of me I did not know who would have done this until I thought of recently signing up at BN. The problems begin when I received a subscription to Outside Magazine. I am not sure when they were founded but I know I bought cycling stuff from Bike Nashbar and Performance Bike about 20 years ago without a single problem, that is until recently when I created a new account to buy some new cycling related items. It was eventually sold to private equity investors in 2007, but alas, ran into hard times and in 2016 was sold to Advanced Sports Enterprises.Here is my recent experience with Bike Nashbar. Over the years Performance Bicycle grew into a large internet retailer and opened over 100 brick and mortar bicycle shops throughout the USA. “They are separate brands just like Fuji and SE are separate brands,” he said. Nashbar and Performance are continuing as distinct online retail brands, ASE’s CEO, Pat Cunnane, told BRAIN. In 2000, Performance bought Nashbar, which Arnie Nashbar founded in New Middletown, Ohio, in 1974.
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